Skip to main content
Search Menu

Your Questions

General

What size water heater tank do I need?
How often does NB Power replace water heaters for customers who are renting?
What are the NB Power water heater rental rates?
My water is too hot. What should I do?
How can I make my hot water temperature more comfortable?
Can I use my water heater for things other than potable water, like in floor heating or to heat a holding tank?

 

Maintenance

Do I need to flush my water heater?
How do I flush a water heater?
How do I drain a water heater?
How do I refill a water heater?
Why is water sputtering from my faucet or pipes banging?

 

Water Quality

My hot water has a bad odour. What should I do?
My hot water is dirty. What should I do?
What is Legionella?

 

Installations & Removals

Do I need a working shut-off valve to rent a water heater from NB Power?
How do I prepare for installation or maintenance of my water heater?
What are my responsibilities when requesting a water heater removal?

 

Leaks and Flooding

Why is the valve on top of my rented water heater leaking? What should I do?
What should I do if I experience flooding?
What can I do if I’m in a flood zone to protect my water heater?
What do I do if my water heater starts leaking?
Does NB Power cover damages from a leaking water heater?

 

Efficiency

Should I turn down the temperature on my water heater to conserve energy?
What is standby loss or what is the standby loss of a water heater?
Should I install an insulation blanket on my water heater?

 

The greatest energy savings are directly related to conservation. Find more ways to improve your hot water efficiency here.

 

 

 

If you require water heater service, please call 1 800 663-6272.