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Storm Update: Our teams are working hard to restore power to customers who are without electricity.

The scale of damage is affecting our restoration progress and we are updating estimated times of restoration (ETRs) as more information becomes available. We encourage you to keep checking the website. ETRs tell you when restoration for the region is expected to be completed and are subject to change.

Please continue to report outages at www.nbpower.com/reportoutage.

Contact Us

Emergencies

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

View current outages

 

Find answers to frequently asked questions

Top 10 Questions

Phone

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account
(toll-free)

1 888 544-2333

Fax Number

(506) 458-4000

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account (toll-free)

1 888 544-2333

Fax Number

(506) 458-4000

 

Mail

For correspondence For mailing bill payments
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
NB Power
PO Box 2000, STN MAIN
Caraquet, NB
E1W 1C1
For correspondence
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
For mailing bill payments
NB Power
PO Box 2000
Caraquet, NB
E1W 1C1