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Some online banking services have been impacted by the global Windows outage. If you are having trouble paying your bill through online banking, you can still make payments through the NB Power website. If you need support, contact one of our Customer Care Advisors at 1 800 663-6272.

Frequently Asked Questions

Does NB Power know if my power is out?

Not necessarily. If the cause of the outage is a generating station or transmission line or terminal, then NB Power will know immediately that there is an outage and begin steps to restore power.

If the cause is a downed distribution line, NB Power may not know about the outage until a customer calls to advise us of the situation. Please use Check Outages to determine if the outage for your location has already been reported. This information is updated every 10 minutes.

How does power distribution work in New Brunswick?
Prioritizing Power Restoration
How does NB Power prepare for outages?
Why do some houses near me have power, but mine doesn't?
How long will I be without power?