Restoration Update :

Crews will continue until every customer is restored.
We are updating estimated times of restoration (ETRs) as more information becomes available, and we encourage you to keep checking the website. ETRs tell you when restoration for the region is expected to be completed and are subject to change.
Why does my neighbour have power but I don’t? Learn more
How power is restored

Check your meter mast : If safe to do so, please check the metal tube attached to your home where the power line connects. If the meter mast is bent, broken, or pulled away you must contact a certified electrician to repair it before we can safely reconnect your power. Read more here

As a reminder, please keep a safe distance of at least 10 meters from any downed infrastructure (lines, transformers, trees) and do not approach downed lines as they can still be energized.

Please continue to report outages at nbpower.com/reportoutage. It is the only way to ensure we know your power is out.

Pole Safety

There are power poles in communities throughout New Brunswick that allow us to power homes and businesses. Our Power Line Technicians rely on being able to climb these poles to perform maintenance and restore power during an outage.

Utility poles aren’t designed to have anything attached by members of the public. Attaching items like flags or signs to the poles near your home may seem harmless but could cause serious safety hazards for our employees. Attachments could increase risk of a fall or puncture the gloves used to protect the workers from electrical hazards.

Damage from unapproved attachments like nails and screws will also reduce the lifespan of a pole, which could cause reliability challenges in your community.

For these reasons, we ask that New Brunswickers explore other options to display information, such as yard stakes, online community groups and local radio stations.

We also recognize that there are situations where it is more convenient to use utility poles for posters or signage. With this in mind, we have developed guidelines for two types of pole attachments to keep everyone safe.

Type 1 - No approvals required
Paper or plastic that conforms to the shape of the pole

Attach from the ground using staples, tape, or metal bands (glue, paint, bolts, or nails are not acceptable)
No approvals required
May be installed for less than four weeks
Attachment owner has the responsibility to remove, including the attachment method

Type 2 - Approval required
Attachment that extends from the surface of the pole

Requires mechanical fasteners such as brackets
Must request authorization by calling Customer Care at 1 800 663-6272.
Must request authorization at least four weeks in advance.
Attachment owner has the responsibility to remove, including the attachment method

Items that should never be attached to poles include basketball hoops, flowerpots, clotheslines, light fixtures, antennas or satellites.

Review our Temporary Attachments on Joint Use Utility Poles Guidelines for more details.

While it isn’t feasible for our crews to canvas every community for unapproved pole attachments, our crews will remove any unapproved pole attachments they encounter while performing work.