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Some online banking services have been impacted by the global Windows outage. If you are having trouble paying your bill through online banking, you can still make payments through the NB Power website. If you need support, contact one of our Customer Care Advisors at 1 800 663-6272.

Product Information & Installation

What equipment is included with my rental?

Rental service includes:

  • GenerLinkTM meter mount transfer switch, either 30 amp (non-surge) or 40 amp (non-surge)
  • 40-foot GenerLokTM cord, for:
    • 30 AMP, either L14-20 or L14-30 plug end
    • 40 AMP, L14-50 plug end

Take comfort knowing the SureConnect Service covers you with free installation and ongoing customer support & service.

What is a GenerLokTM cord set?

GenerLokTM is a unique fitted connector, exclusively available for the GenerLinkTM device that lets you plug your generator directly into GenerLinkTM without needing a separate interconnection box. GenerLokTM easily connects to GenerLinkTM and locks the power cord safely in place when GenerLinkTM is being used. The cord is heavy duty and outdoor rated.

What are the physical measurements of the GenerLinkTM device?

  • Diameter: 16.5 cm (6 ½ in)
  • Depth (13.3 cm (5 ¼ in)
  • Weight: 2.5 kg (5 ½ lbs)

What are the technical specifications for the GenerLinkTM device?

Please see the technical specification sheet here.

Will someone need to be at the house during installation?

Yes, the customer must be at home for the installation appointment.

Will I have power during the installation?

Your power will be out for approximately 20 minutes during a typical installation

How long will the installation take?

The installation will take 1.5 to 2 hours. This includes a hands-on practice session with the contractor.