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Due to a planned technical upgrade, our self-serve options will be unavailable from 5:00 p.m. Friday, May 16 until 11:00 p.m. Monday, May 19, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!

The independent Residential Billing and Metering assessment is complete. The full report is available here

Product Information & Installation

What equipment is included with my rental?

Rental service includes:

  • GenerLinkTM meter mount transfer switch (30 amp, non-surge)
  • 40-foot GenerLokTM cord with L14-20 or L14-30 plug end

Take comfort knowing the SureConnect Service covers you with free installation, training and ongoing customer support & service.

What is a GenerLokTM cord set?

GenerLokTM is a unique fitted connector, exclusively available for the GenerLinkTM device that lets you plug your generator directly into GenerLinkTM without needing a separate interconnection box. GenerLokTM easily connects to GenerLinkTM and locks the power cord safely in place when GenerLinkTM is being used. The cord is heavy duty and outdoor rated.

What are the physical measurements of the GenerLinkTM device?

  • Diameter: 16.5 cm (6 ½ in)
  • Depth (13.3 cm (5 ¼ in)
  • Weight: 2.5 kg (5 ½ lbs)

What are the technical specifications for the GenerLinkTM device?

Please see the technical specification sheet here.

Will someone need to be at the house during installation?

Yes, the customer must be at home for the installation appointment.

Will I have power during the installation?

Your power will be out for approximately 20 minutes during a typical installation

How long will the installation take?

The installation will take 1.5 to 2 hours. This includes a hands-on practice session with the contractor.