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Some online banking services have been impacted by the global Windows outage. If you are having trouble paying your bill through online banking, you can still make payments through the NB Power website. If you need support, contact one of our Customer Care Advisors at 1 800 663-6272.

Reading an Unmetered Account Bill

 

Unmetered Account Billing

Below is a breakdown of a typical NB Power unmetered electricity bill. 

Unmetered Account Billing

Unmetered Account Billing 2

 

1

Customer identity - Your name and property address appear at the top of the bill as well as the name of a joint customer, where applicable.

2

Summary of charges - Your monthly account information includes your previous balance and payments received, a summary of charges for the current billing period, the current balance and late payment date.

New information - Your bill will indicate the applicable service charges for:
  • facilities owned by NB Power such as street lights, dusk-to-dawn and poles
  • facilities owned by the customer such as decorative lights or street lights
  • other unmetered services such as fire sirens, beacon lights, crosswalks or traffic light controllers
  • if your billing information contains fewer than four items, all of your current charges will appear in this space
3

Your electricity bill - Your account number, billing date, bill number and rate category are shown here.

4

How to contact us - Should you have any questions, please don't hesitate to contact us. For faster service, please have your account number and bill number available.

5

Payment return slip - This slip identifies your name, postal address, account number, amount due and late payment date. Payment options are identified on the reverse side of your bill.

6

Detailed breakdown of charges - If your billing information exceeds the space available, a detailed description of your account will appear on subsequent pages.

7

About your unmetered account - This section explains how your unmetered account charges are calculated and provides a listing of common abbreviations used on your bill.