Due to a planned technical upgrade, our self-serve options will be unavailable from 3:00 p.m. Friday, April 18 until 11:59 p.m. Monday, April 21, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!
Concerned about higher-than-expected bills? Information is available here
Our Customer Service team is committed to your satisfaction and loyalty. Their focus is always on customer interaction, market development, account management and energy counsel.
We pride ourselves on constantly improving our call centre capacity and customer information technology to help us deliver our "Easy To Do Business With" service strategy.
| Statistics | |
|---|---|
| Number of customers: | 400,000+ |
| Number of street lights: | 68,000+ |
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