As your electricity supplier, NB Power installs and maintains key electrical equipment needed to service your home or business, including a meter, poles, and service wires. Homeowners and commercial property owners are responsible for installing and maintaining several parts of the equipment surrounding the meter.

NB Power regularly maintains and inspects electricity meters to ensure accuracy and compliance with Measurement Canada regulations and the Electricity and Gas Inspection Act.

Over time, meters and surrounding equipment can fail or require inspections, which could prompt NB Power to do a site visit. If repairs are required on any equipment not owned by NB Power, it is the customer’s responsibility to have the repairs completed by a certified electrician before NB Power can continue the work. If work requiring the meter to be disconnected is needed, please call us at 1 800 663-6272 and contact a certified electrician.

It is important to know which parts are the customer's responsibility versus NB Power’s.

Overhead electricity service

NB Power is responsible for:

1. The electricity meter that measures your building’s electricity use
2. The pole-mounted transformer that provides electricity to service wires
3. The service drop wires that run electricity from a pole-mounted transformer to your building

Customer is responsible for:

4. The meter mast that connects the electricity service wires to your building and the weatherhead that protects the mast from the elements
5. The meter base that provides protection to the meter

Underground electricity service

NB Power is responsible for:

1. The electricity meter that measures your building’s electricity use
2. The pad-mounted transformer that provides electricity to your underground service wire

Customer is responsible for:

3. The meter base that provides protection to the meter
4. The conduit that covers the underground service wires bringing electricity to your building. It is similar to the meter mast used for overhead electricity service.
5. The underground service wire that runs electricity from a pad-mounted transformer to your building

Note: The diagrams above are provided as visual aids for a typical residential property and do not represent all properties. Commercial and industrial customers may have different design requirements and work with NB Power to ensure their power requirements are met. If you have any questions, please contact our Customer Care team at 1 800 663-6272.