Our water heaters are extremely reliable. However, issues can occasionally arise. Here’s what to do in these cases.

My hot water smells bad

Water can smell for many reasons. Understanding your home’s water quality is important. Visit our Water Quality page for common odours and recommended actions.

I have no hot water

If your water heater is not providing you with ample hot water please contact us at 1 800 663-6272 to schedule a maintenance call.

The water heater is leaking

If at any time you identify that your water heater is leaking you should turn off the water supply to the tank and safely turn off the power supply at your electrical panel, then call us at 1 800 663-6272 to request a service call.