A 40-gallon size water tank will provide plenty of hot water for typical hot water needs for a family of four. A 60-gallon size water tank is suitable when five or more people are living in the home or if you use more hot water than most families. A 22-gallon tank is often used in small spaces or in offices, stores, or single washrooms.

NB Power water heaters can last 15 years or more. There are many factors that can impact its life span, including sediment buildup, which can be prevented through regular maintenance. For more information see Water Heater Maintenance

NB Power offers some of the lowest hot water tank rental rates in the country. View our tank sizes and rental rate here.

Your NB Power water heater is factory set to 60°C /140°F to prevent bacteria growth. If you find your water temperature too hot, you can test it by letting the hot water run for 5 minutes. You can then use a meat or candy thermometer to check the temperature. If the water temperature is over 60°C /140°F, please contact us at 1 800 663-6272. We are available 24/7 to respond to your requests.

If you'd like to reduce the hot water temperature in certain areas of your home, we recommend contacting a licensed plumber to discuss point-of-use options such as a mixing valve or a tempering device.

No. NB Power’s water heaters must be installed and used only for the purpose of supplying domestic hot water. Connecting to a furnace coil or other means of heating can be dangerous and is not allowed. If you have questions about what you can connect to your rented water heater, please refer to the Terms and Conditions for renting water heaters.

We recommend you flush your rented water heater annually to keep it performing at its best. Flushing can help alleviate water quality problems and sediment buildup.

Watch this video to find out how to safely flush a water heater.

Watch this video to learn how to safely drain a hot water heater.

If you’re shutting down a property for the season and want to learn how to safely drain the water heater, watch this instructional video.

It’s important you refill a water heater correctly to avoid damage to the internal components. Watch this video to find out how to safely refill your water heater.

There are many things that can cause noisy pipes and sputtering, including sludge and dirt build-up, worn-out washers, or loose piping. Sometimes air bubbles can get trapped in the pipe system causing these sounds. This does not indicate an issue with the water heater. It's best to contact a licensed plumber to diagnose the problem.

Water can smell for many reasons. Understanding your home’s water quality is important. Please refer to this page for common odours and recommended actions.

Sometimes, bacteria, sediment, minerals, or natural gases can find their way into a home’s plumbing and water heater. This may cause water to become discoloured. Learn more about common water quality concerns here.

Legionella is a form of bacteria that can lead to Legionellosis disease. Legionella bacteria grow in water and can cause two types of illness in humans, Pontiac fever and Legionnaires’ disease. The required temperature is 60°C for safe, reliable hot water.

Find additional information on Legionella and how to reduce your risk here.

Yes. A shut-off valve is a requirement on the water heater’s cold-water line. We can install a shut-off valve at the time of installation for an additional fee.

To prepare for our visit, the location of the water heater must be accessible with space to work around it. Check out our accessibility, electrical and plumbing requirements here.

If you are sure you want to discontinue this service, you should have a licensed technician disconnect the electrical supply to the water heater, drain the water heater and disconnect the plumbing connections. Once this is done, have the water heater accessible for pick up. Before opting out of this service, we encourage you to review the many benefits and advantages to renting a hot water heater from NB Power. For more information or to request removal please contact us at 1 800 663-6272.

This safety valve is a pressure / temperature relief valve. This valve opens when the pressure in your plumbing system exceeds 150 lbs/sq in (1034 kPa) or if the temperature exceeds 210°F (99°C). If this valve appears to be leaking, you should contact us and we will send a repair specialist to check your water heater right away.

For safety and health reasons, any water heater that is exposed to water in a flooded location must be replaced. Before we can replace your rental due to flooding, your power must be reconnected and the flooded area must be dry and clear of debris. If you have been impacted by flood water, please call us at 1 800-663-6272 once power has been restored and water has receded.

If you are in a flood zone area, we suggest you contact a licensed plumber to have the water heater disconnected, drained, and relocated to a better-suited location in your home away from flood water risk.

If at any time you identify that your water heater is leaking:

• Turn off the water supply to the tank using the cold shut-off valve
• Safely turn off the power supply at your electrical panel. *Remember electricity and water don’t mix, do not attempt to turn off the power supply if the floor is wet
• Call us at 1 800 663-6272 to request a service call.

When you rent a water heater from NB Power, we take care of all required repair and removal of the tank itself. Our team of technicians is available 24 hours a day, 365 days a year.

NB Power assumes no risk and shall not be liable for any damage to property, furnishings, belongings or loss of revenue or personal injury resulting from the presence of its equipment on the customer’s premises or from an Act of God or from accidents, negligence or other actions of civic or similar agencies or any person(s) beyond the control of NB Power.

To greatly reduce the risk of water damages, the water heater installation location should be close to a free-flowing floor drain or other acceptable means of directing the water to a safe location of disposal. If there is a floor drain near the water heater, and a pan can be installed, NB Power will provide a drain pan. NB Power will also install piping from the pan to the drain to a maximum of 4 feet / 1.2 metres.

Please Note: NB Power will not place a drainpipe in areas that create obstacles for the customer. If a floor drain is present, but it is too far away to be plumbed, or it causes a safety concern, NB Power will not connect, but the customer may wish to do so themselves.

To report a water heater problem call us at 1 800 663-6272.

No. Your NB Power water heater is factory set to 60°C /140°F.

This is the recommended temperature for water. This temperature helps protect against harmful bacteria build-up inside the tank. It's recommended you keep your hot water heater at this setting for your safety.

The greatest energy savings are directly related to conservation. Find ways to improve your hot water efficiency here.

The efficiency of electric water heaters in Canada is measured by standby loss. The term standby loss refers to heat loss from a water heating system that's not being used. NB Power’s water heaters exceed energy efficiency standards.

If you’d like to know if your water heater meets energy efficiency requirements, Natural Resources Canada has a dedicated website with all the makes and models of electric water heaters that meet energy efficiency requirements. To find the efficiency rating that applies to the water heater in your home, look to the serial plate of the water heater for the manufacturer’s model number.

NB Power does not recommend the installation of insulation blankets. To improve your energy efficiency, we recommend adding pipe wrap insulation to both the hot and cold water lines connected to the water heater.

Should you choose to install an insulation blanket, please keep the following in mind:

• Do not cover the operation or warning labels
• Do not cover the element and thermostat access panels
• Do not cover the pressure and temperature relief valve found at the top of the water heater
• Installed insulation must be removed before any services can be performed to your NB Power water heater
• Blankets may affect the warranty of the tank
• Blankets may shorten the life of the water heater and run the risk of causing damage to your home.