As shown below, any damage to areas in orange (electricity meter and service wires) will be repaired by NB Power. Damage to areas in grey (meter mast, meter base and conduit/service duct) are the responsibility of the homeowner and repairs must be made by an electrical contractor prior to power being restored to the home. Learn more.

Damages caused by these events are typically not eligible for compensation from NB Power:

• Damage resulting from a weather event (lightning, wind, snow/ice, etc.)
• Unexpected equipment failure and voltage fluctuations
• Outages caused by animals
• Outages caused by emergencies such as motor vehicle or other accidents involving utility poles or other NB Power equipment
• Fallen trees/branches

You can make a claim by completing our Damage Claim Submission Form. Please follow the instructions on the form on how to submit your claim to NB Power.

When you submit a claim, you will be required to provide repair and/or replacement quotes and receipts. You may also need to provide pictures of the damages. We recommend that you take a screenshot or print the information you have entered into the form before submitting, along with the supporting documents in the event we need to discuss them with you.

Once we receive your Damage Claim Submission Form and supporting information / documentation, we will start our investigation to determine the cause of the incident. Every claim is unique and requires a specific set of considerations. A damage claim investigation typically takes 60 business days.

We understand there are circumstances where items may require immediate repair or replacement. Unfortunately, you are responsible for paying for any replacements, repairs, or technicians’ bills until a decision has been made on your claim.

You should keep your damaged items until the claim is resolved, as they might be needed for the investigation.

If NB Power’s investigation determines that we are responsible for the damages, you will be paid the lesser of the following two amounts:

1. The cost to repair your damaged item(s) or
2. The value of the damaged item(s), taking depreciation (commonly called “wear and tear”) into account.

NB Power does not pay out claims based on replacement value. We calculate the value of damaged items using standard insurance company depreciation values, which take into account an item’s useful life and how much value it loses each year.

NB Power recommends that you contact your insurance agent to find out if you are covered for the damage. Every claim is unique and insurance policies differ, but your insurance policy may pay full replacement value for any damaged items.