Skip to main content
Search Menu

Having Trouble Paying Your Bill?

We are here to help if you’re having trouble keeping up with your NB Power bills.

The sooner you reach out to our Customer Care team, the more options you’ll have to manage your account. Our goal is to work with you to avoid having your service disconnected. Disconnecting power is always a last resort.

The most important thing is to maintain communication with us.

Below are the steps we take when working with customers experiencing financial challenges and the options available for support.

I won’t be able to pay my next bill
My bill is past due
I’ve received a late payment notice
I’ve received a notice of interruption
My power has been cut off
I’ve paid my outstanding balance and am ready to reconnect my power