Ice storm 2017 - Important resources for customers

February 4 2017, 15:05 PM

After two weeks of incredible work by NB Power employees and mutual aid partners, all storm-affected customers are now reconnected to our grid after an ice storm hit New Brunswick on January 24, 2017.  The intense and prolonged freezing rain knocked out 130,000 customers at the peak of the storm, with more losing power in Northern New Brunswick as the storm raged on in the coming days.

See below for a list of resources and important information if you were affected by the storm.

Power Bills

Are you worried about your power bill after the ice storm? The best thing you can do is call us at 1 800 663-6272 and one of our agents will walk you through the options available to you, from financial assistance, waiving rental charges (water heaters/ dusk to dawn) for one month, setting up payment arrangements to help you avoid falling behind and others.

Some bills will be estimated following the ice storm because it was impossible to read most meters. If you receive an estimated bill, don’t worry. Your next bill should reflect your actual electricity use. In the end, you’ll only be charged for what you use.

We work with several organizations that can help those who are having difficulties with their bills. You can find a list of those groups here.

Give us a call today, so we can work with you to find the best solution for your situation.  

Disaster Financial Assistance Program

The Government of New Brunswick has launched the Disaster Financial Assistance Program, which covers eligible damages and losses that threaten the health and safety of individuals and communities, like repairs to electrical panels.  It does not cover damages or losses for items that are covered by insurance.

It is recommended customers speak with their insurance company to see what could be covered under your plan before applying to this program.

You can apply by phone by calling 1 888 298-8555, in person at warming centres and shelters as well as online.

Red Cross Registration Centre

If you were severely impacted by the ice storm and have no access to food or means to buy it, the Red Cross has opened a registration centre in Inkerman at the community centre at 122 Church Street, which is open 9am until 7pm until February 12. You can also register by phone, toll-free at 1 888 893-1300 from 9 am until 7pm.

If you wish to donate to those New Brunswickers in need, the Red Cross is accepting donations online or by calling 1 800 418-1111 that will go directly to affected communities.